Support

Get in touch

For support, licensing questions and technical help, email info@ares-networks.com. A person reads every message.

What we can help with

• Governance and policy: defining agent badges, permission boundaries and when a step is sent to a human for review.
• Audit and compliance: the record, retention settings and reporting for your regulators.
• Azure: Marketplace deployment, Entra ID configuration and AKS setup.
• Integration: connecting agents over A2A, MCP or the SDK.
• Licensing and subscriptions: tiers, private offers and renewals.
• Incidents and bugs: unexpected behaviour, outages and security concerns.

Response times

• General questions: within one to two business days. Business hours are Monday to Friday, 9 am to 5 pm Eastern.
• Urgent production or security issues: put [URGENT] at the start of the subject line for priority handling.

For a faster answer

• Include your Azure subscription ID or Marketplace order ID.
• Describe the problem: the steps, what you expected, and what happened.
• Attach the relevant record excerpts or error messages.
• For technical issues, give your deployment shape, region, Kubernetes version and Ares version.
• For privacy and data requests, see the privacy policy.

Ares is provided by Beyond Aerospace Ltd., trading as Ares Networks.